Frequently asked questions

To get started, open Wilgo and follow the account setup prompts. Wilgo does not use passwords. You can authenticate with Google, Apple, or a one-time code (OTP) sent to your email address or by SMS to your phone number. If you choose email or SMS, enter the code you receive to complete verification.

Wilgo does not use passwords, so there is no Wilgo password to reset. Open the sign-in page and use the method associated with your account:

• Google or Apple: choose the corresponding sign-in option and select the account you used for Wilgo.
• Email: enter your email address and sign in using the one-time code sent to your inbox.
• SMS: enter your phone number and sign in using the one-time code sent by text message.

If you no longer have access to the Google or Apple account, email address, or phone number associated with your Wilgo account, contact us on support@wilgo.ai

Wilgo uses one-time sign-in codes for email and SMS authentication. On the sign-in page, check that you entered the email address or phone number associated with your account.

• Email: check your spam or junk folder as well as your inbox.
• SMS: check the phone number and country code, and make sure your phone can receive text messages.

If you normally sign in with Google or Apple, select that option instead. There is no Wilgo password to reset. If you still don’t receive your sign-in code, contact us at support@wilgo.ai or create a Customer Care ticket.

To delete your Wilgo account, navigate to Settings > Personal Data > Delete account. Your data will be permanently erased within 48 hours. Please note that you must manually cancel any active subscriptions to avoid being charged after deleting your account: manage web subscriptions in subscription settings, or cancel through Apple subscriptions or Google Play subscriptions, depending on where you subscribed.

You can update your profile information, such as your first name, last name, nickname, birth date, and gender, through your account settings. For your grade, Wilgo automatically proposes a 'Grade Update' feature starting September 1st each year, allowing you to advance your school level with a single click.
Premium payments are only on a country-basis. By changing your country, you will need to get a new subscription to a Plus or Max plan.

Yes, you can use your Wilgo account on multiple devices. Your recent activity and progress are automatically synced across all your devices, allowing you to pick up exactly where you left off on lessons, quizzes, or flashcards.

You can manage your notification preferences within the Settings menu. To adjust push notifications, navigate to Settings and enable or disable them as needed. Please note that quiet hours are automatically enforced between 9:30 PM and 8:00 AM. Additionally, you can add the Wilgo widget to your home screen on iOS or Android to track your streak. Regarding study reminders, you can schedule flashcard review reminders for 1, 2, or 7 days later at the end of a flashcard session.

According to COPPA legislation in the US, Wilgo users need to be at least 13 years old to sign-up.

Your information is only accessible to a limited number of authorized Wilgo employees when necessary, such as to improve the product or in situations involving evident distress.

Wilgo is GDPR and COPPA compliant. Your data may be used to personalize your experience and improve the product, but your conversations and uploads are not used to train AI models.

Yes. To download your data, go to Settings → My Personal Data → Download My Data.

To delete a conversation with the AI Coach, open your conversation history, select the conversation you want to delete, click the three-dot menu in the top-right corner, and select Delete Conversation.

Yes. Wilgo Free includes unlimited access to standard K–12 main-subject content, lessons, flashcards, study guides, unit assessments, multiple-choice questions, and spaced-repetition practice.

Some features have limits: Wilgo offers Free, Plus, and Max plans. Visit the Wilgo pricing page for current prices, available billing options, and any offers.

Wilgo offers Free, Plus, and Max plans. Visit the Wilgo pricing page for current prices, available billing options, and any offers.

Visit the Wilgo pricing page to review current prices and available plans.

You can also view your subscription settings. Purchase and payment instructions depend on the platform used.

To cancel your Wilgo Plus subscription, the process depends on how you originally purchased your plan:

• If you subscribed via the Apple App Store or Google Play Store: You must manage and cancel your subscription directly through the subscription settings on your mobile device (iOS or Android).
• If you subscribed via the Web (Stripe): You can open the Stripe customer portal directly from the 'My Subscription' screen within the Wilgo app to manage or cancel your plan.

You can also find direct links to these management pages within the app's account settings or subscription management section.

Yes, your Wilgo subscription is set to renew automatically. You can view your next billing date and manage your subscription through the following methods: If you subscribed via the web, you can access the Stripe customer portal directly from the 'My Subscription' screen within the Wilgo app. If you subscribed through the Apple App Store or Google Play Store, you must manage your subscription settings directly on your mobile device through your respective store's subscription management page.

Please check your Apple subscriptions or Google Play subscriptions or the official Wilgo website for information regarding your subscription billing and cancellation policies. You can also send us a message (support@wilgo.ai) or submit a customer service ticket if you need more information.

If you were charged after canceling or have questions about unexpected charges, please note that Wilgo does not directly manage the billing for subscriptions made through third-party platforms. For subscriptions purchased via the Apple App Store or Google Play Store, Wilgo cannot technically cancel your subscription; you must manage or cancel it directly through your device's subscription settings. Deleting your Wilgo account does not automatically cancel active subscriptions on these platforms. For subscriptions purchased on the web, you can manage your billing through the Stripe customer portal, which is accessible from the 'My Subscription' screen in the app. If you believe you have been charged in error, please check your subscription status in your device settings or the Stripe portal, as these platforms handle the payment processing.

Please contact support through the app if you are experiencing issues with your account plan.

How you manage your payment method depends on how you subscribed to Wilgo Plus:

• If you subscribed via the mobile app (Apple App Store or Google Play Store): You must manage your payment method and subscription directly through your device's settings. Wilgo does not have access to your store payment details.
• If you subscribed via the Wilgo website (Stripe): You can manage your payment method by opening the Stripe customer portal. You can access this directly from the "My Subscription" screen within the Wilgo application.

You can retrieve your Wilgo subscription invoices, receipts and tax details directly through the platform where you purchased it. If you subscribed via the mobile app (iOS or Android), you can manage or cancel your subscription through Apple subscription settings or Google Play subscription settings. If you subscribed via the web, you can access the Stripe customer portal from the 'My Subscription' screen in the Wilgo app to manage your account.

All your progress and saved content remains yours and available even after your subscription ends.

You can manage your Wilgo subscription directly through the platform where you purchased it. If you subscribed via the mobile app (iOS or Android), you can manage or cancel your subscription through Apple subscription settings or Google Play subscription settings. If you subscribed via the web, you can access the Stripe customer portal from the 'My Subscription' screen in the Wilgo app to manage your account.

It provides a simplified, step-by-step breakdown of complex topics. You answer quick check questions (2 options) to unlock the next step of the explanation. You can request up to 2 reformulations per block if you still do not understand.

On your desktop, click 'Take a photo with your phone' and scan the QR code. On your phone, you can take photos (max 8 MB each, JPEG or PNG) of your handwritten work, which will instantly appear on your desktop screen.

The AI Coach uses a usage allowance shown as a token bar. Free has a limited allowance, Plus has a larger allowance, and Max includes unlimited coach access. Open-ended coach conversations are available only with Max.

No, the integrated Desmos calculator is only available during AP Calculus or Physics quizzes in scientific or graphing modes.

No, media requires an active internet connection to stream and cannot be downloaded for offline use.

Available to US users, Recall is a daily routine where you answer up to 8 questions based on material you previously missed. Skipping is disabled to ensure you practice difficult concepts, and it can only be completed once per day.

For eligible AP subjects in the US, you can practice structuring arguments by filling in specific slots (e.g., Claim, Evidence, Reasoning). Once submitted, you receive point-by-point AI feedback and verdicts. You cannot edit or retry your plan after submission.

You receive immediate AI grading and feedback on your performance. If you skip an FRQ part, you receive 0 points for that section.

To use the AI Coach for help with a homework problem, navigate to your Home dashboard, the side panel during a quiz, or highlight specific text in a lesson. Open a chat with the AI Coach and type your question, use voice dictation, or upload a photo or file of the problem using the '+' button. The Coach will provide step-by-step guidance to help you understand the concept rather than simply providing the answer. If you are on a desktop, you can use the Desktop-Mobile Photo Bridge to upload photos of handwritten work from your phone.

Wilgo calculates your learning progress using a mastery model that estimates your proficiency for each specific learning item. It begins with a unit-opening diagnostic (a short, adaptive check of questions) to establish your starting point. As you practice, the system tracks your errors, confidence, and pace, providing a detailed report with six verdicts per subtopic (strong, average, or fragile) instead of a single grade. To know what to practice next, Wilgo provides a personalized Study Plan. This plan is back-calculated based on your specific goals and test dates, prioritizing fragile subtopics by their weight in the unit. Additionally, after every session, your unit report proposes the next session based on your current gaps. You can also rely on the 'Warm-up recall' feature, which automatically opens each session with a short quiz drawn from items you previously missed, ensuring you revisit and consolidate what you have not yet mastered.

To maintain your Weekly Streak (Flame), you must complete at least 2 days of qualifying study activity between Sunday and Saturday. You can also hide your streak flame from others using the eye toggle icon in your profile.

Yes, your contribution to a school team is capped at 100 XP per day to encourage consistent study habits.

No, avatars and wallpapers are free. Wallpapers change dynamically based on the time of day.

Go to Settings > Accessibility > Colors to choose palettes optimized for color blindness, such as Deuteranopia/Protanopia or Tritanopia.

Click the flag icon on the content to open the feedback panel. Select a reason and add a comment (up to 2,000 characters).

There are three ways to get help, which we recommend trying in this order:

1. Start by asking the AI Coach chat for help.
2. Check the Help & FAQ page for answers to common questions.
3. If you still need assistance, create a Customer Care ticket through the Help & FAQ page or contact us at support@wilgo.ai.

No, Wilgo requires an active internet connection to access features, sync progress, and stream media.

If you are experiencing issues with the app not loading, crashing, or getting stuck, please check the following: First, ensure you have a stable internet connection, as many features require it to function correctly. If you see a screen featuring a thinking beaver, the app is in Maintenance Mode for updates; in this case, please wait for the page to automatically refresh or click 'Try again' to check if service has been restored. If you are encountering specific errors within lessons or quizzes, you can use the flag icon on the content to report the issue to the Wilgo team. For further technical assistance, please note that you can contact the support team via the AI Coach chat.

If you are having trouble with photo uploads or AI recognition, please check the following: First, ensure your photos meet the requirements: you can upload photos with a maximum size of 8 MB each, in JPEG or PNG format.. If you are using the Desktop-Mobile Photo Bridge, ensure you have scanned the QR code correctly and that your phone's camera has captured a clear image; if a photo is blurry, an orange warning will appear suggesting you retake it. If you are still experiencing issues, ensure you have a stable internet connection, as this is required for the upload process.

If your quiz results, progress, or XP are not saving, it is likely due to a connection issue. Ensure you have a stable internet connection during your study sessions. For activities like quizzes or lessons, your progress is synced across devices, but this requires an active internet connection at the time of completion. If you continue to experience issues, you can report the problem by contacting support through the AI Coach.

To play videos or podcasts, ensure you have an active internet connection, as media cannot be downloaded for offline use. If you are experiencing sound issues, please adjust the volume using your device's physical controls. Note that starting a new podcast will automatically pause any other audio currently playing on your device.

To report an error or inappropriate content in a lesson or quiz, click the flag icon located on the content to open the feedback panel. From there, you can select a reason for your report and add a comment of up to 2,000 characters. For technical assistance or other concerns, you can also create a Customer Care ticket in the AI Coach chat or contact support at support@wilgo.ai.

Yes, the AI Coach can sometimes make mistakes. If you believe an answer or grade is incorrect, you can report it directly through the app using the flag icon on the content. You can select a reason for your report and add a comment of up to 2,000 characters. You can also use the thumbs up or thumbs down buttons to rate content.

If the AI Coach itself provides an incorrect or problematic answer, you can report it by contacting support@wilgo.ai or by creating a Customer Care ticket. You can create a ticket directly by asking the AI Coach for help or through the Help & FAQ page.