Applicable to users located in the United States — Version US-9
Effective September 25, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Bongoway S.A.S. (“Wilgo”, “we”, “us”), the company that operates the Wilgo application and website.
Section 14 contains a binding arbitration agreement and a class-action waiver. It affects how disputes between you and Wilgo are resolved. Please read it. You may opt out of arbitration within 30 days of first accepting these Terms.
Wilgo is an educational application that helps high-school and college students study, improve their grades and prepare for exams, including Advanced Placement (AP) exams. Features include:
We may add, change or discontinue features at any time.
Wilgo is published by Bongoway S.A.S., a French simplified joint-stock company registered with the Paris Trade and Companies Register under number 942 678 723, whose registered office is at 68 rue Saint-Sabin, 75011 Paris, France.
Contact: contact@wilgo.ai
You may use Wilgo only if you can form a binding contract with us, or if a parent or legal guardian does so on your behalf.
You may not create an account if you are under 13. See “Children under 13” below.
If you are between 13 and 17, you may use Wilgo only with the permission of a parent or legal guardian, and you should read these Terms together with them. Where a parent or legal guardian creates an account for a minor, or otherwise accepts these Terms on a minor’s behalf, they accept them on their own behalf as well and are responsible for that minor’s use of the service, including any purchases.
What you confirm when you sign up. Creating an account is how you accept these Terms and our Privacy Policy, and the same statement carries a confirmation of your age. The wording shown to you is:
“By creating a Wilgo account, I accept the Terms of Service and the Privacy Policy. I confirm that I am at least 13 years old.”
This confirmation is declarative. We do not independently verify your age and we do not collect identity documents. If we learn that an account belongs to a child under 13, we close it and delete the associated data.
Accounts for children under 13 are not available yet. We are building a way for a parent or legal guardian to open and supervise an account for a younger child, and we will open it only once that is in place.
When it opens, a parent or legal guardian will have to give verifiable consent before we collect anything from their child, and the account will run under the specific rules set out in our Privacy Policy — including no advertising of any kind, and a way for the parent to review the child’s information, ask us to delete it, or withdraw consent at any time. Until then, a child under 13 cannot create a Wilgo account, and if we learn that one has, we close it and delete the data.
Parent and guardian recourse. A parent or legal guardian who believes their child under 13 has created an account, or who finds that an account was created without their permission, may write to contact@wilgo.ai. We will close the account and delete the associated data, as described in our Privacy Policy.
Where you are. These Terms apply to users located in the United States. Wilgo is operated from France; we make no representation that Wilgo is appropriate or available in any other location.
You may create an account by providing a phone number or email address and confirming a code sent to you, by signing in with Google, or by signing in with Apple.
Keep your account credentials confidential. You are responsible for activity that occurs under your account. Tell us promptly at contact@wilgo.ai if you believe your account has been used without your permission.
You may delete your account, and the data associated with it, at any time from the app’s settings (“delete my account”).
5.1 Free plan. Wilgo offers a set of features at no cost, with no payment and no renewal. The free plan is not a trial: it does not expire and it does not turn into a paid Plan on its own. It comes with a smaller daily credit budget (§5.3).
5.2 Paid plans. Some features and a larger daily credit budget require a paid plan — currently Wilgo Plus and Wilgo Max (each, a “Plan”), available with monthly or annual billing. What each Plan includes — the features, the daily credit budget, the price, the billing period, and any introductory, promotional or trial terms — is displayed to you in the app or on our website before you subscribe, and confirmed at checkout. Prices are in U.S. dollars and exclude applicable taxes, which are added where required. Plans, their contents and their prices may change; the terms that apply to you are those displayed and confirmed when you subscribe, until changed under §5.11.
5.3 Daily credits.
Study content is free and unlimited on every Plan. Lessons, study guides, simplified explanations, spaced-repetition reviews, unit diagnostics and study plans are never charged.
Some actions are charged against a daily credit budget: practice quizzes, graded free-response answers, flashcard sessions, Brain Gym sessions, conversations with the AI coach, and the creation of custom decks, quizzes and study sheets.
When your budget runs out, the charged actions pause until the next reset, or until you move to a Plan with a larger budget. Free study content stays available, and nothing is ever charged to your payment method because you ran out of credits.
5.4 Credits have no monetary value. Credits are an allowance included in your Plan. They cannot be bought, sold, transferred or exchanged; they are not a stored balance and they have no cash value; they are not refundable; and they expire at the end of each day.
5.5 Unlimited features and protective limits. Where a feature or a Plan is described as unlimited, it is unlimited for your own personal study use.
We apply technical limits to protect the service against automated or scripted use, use of one account by several people, resale of access, and volumes far beyond what an individual student can use. Where such a limit applies, the feature concerned may become temporarily unavailable; if that happens, write to contact@wilgo.ai and we will tell you what happened.
These limits exist to keep the service working for everyone. They are not a way of reducing the credit budget attached to your Plan — a change to that budget is governed by §5.3 and §5.11.
5.6 Changing your Plan.
5.7 Who bills you. There are two ways to buy a Plan, and they are not billed by the same party.
The rest of this Section 5 applies to both, except where it says otherwise.
5.8 Automatic renewal — what you are agreeing to.
YOUR PLAN RENEWS AUTOMATICALLY. Unless you cancel first, your Plan renews at the end of each billing period for another period of the same length, and your payment method is charged the then-current price for that Plan. You may cancel at any time. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
Before you are charged for a Plan bought on our website, we show you, clearly and separately from the rest of the checkout: that the Plan renews automatically until you cancel; the renewal period and the amount that will be charged; how to cancel; and the deadline for doing so to avoid the next charge. We take your express affirmative consent to those automatic-renewal terms separately from your agreement to these Terms, and we keep a record of that consent.
5.9 Your confirmation. After a purchase on our website we send you, by email, an acknowledgment you can keep and print, restating the automatic-renewal terms, the amount and date of the next charge, the cancellation policy and how to cancel. For a purchase made in the app, the store sends you its own receipt.
5.10 How to cancel.
In both cases you keep access to the Plan until the end of the period you have paid for.
5.11 Price, credit and term changes. If we change the price of your Plan, reduce the daily credit budget that comes with it, or change any other material term of your subscription, we will tell you in advance, by email or in the app, within the notice period required by applicable law, stating what changes, when it applies, and how to cancel. The change applies only to renewals occurring after that notice, and you may cancel before it applies. An increase in your credit budget applies immediately and needs no notice.
5.12 Renewal and trial reminders. For Plans bought on our website, we send you reminders before an automatic renewal, and before a free trial or promotional period converts into a paid Plan, within the timeframes required by applicable law. Each reminder states what your Plan includes, the amount and date of the next charge, and how to cancel.
5.13 Introductory and promotional rates. We may offer a Plan at an introductory or promotional rate, and we may make such an offer available only for a limited period or to a limited group. Where we do, we tell you before you are charged how long the promotional rate lasts, what price applies afterwards, and the date the first standard charge falls due. Unless the offer says otherwise at the point of purchase, a promotional rate applies to the first billing period only, and the Plan then renews at the standard price for that Plan.
5.14 Free trials. If a free trial is offered, it converts into a paid Plan at the end of the trial unless you cancel before the trial ends. The length of the trial, the price that follows and the date of the first charge are shown before you start it, and repeated in the acknowledgment under §5.9.
5.15 Refunds. Purchases made through the App Store or Google Play are refunded, where applicable, under that store’s refund policy; we cannot process those refunds ourselves. For purchases billed by us, and except where the law requires otherwise, payments are non-refundable once the billing period has begun; if we cancel or materially reduce a Plan you have paid for, other than for your breach, we refund the unused portion of the current period.
5.16 Failed payments. If a payment is declined, we may retry it, and we may suspend access to paid features until payment succeeds. You are responsible for keeping your payment details up to date.
5.17 Purchases by minors. If you are under 18, you may buy a Plan only with the permission of the parent or guardian who is responsible for the payment method being used. Parents can restrict in-app purchases in the device settings of the App Store or Google Play.
When you use Wilgo, you agree to:
We may suspend or terminate an account that breaks these rules, in addition to any other remedies available to us.
You can interact with Wilgo by speaking, typing, photographing handwritten work, or reviewing past mistakes. What you submit is your “User Content”.
Your content stays yours. You keep ownership of your User Content. You give us a non-exclusive, worldwide, royalty-free license to host, store, reproduce and process it solely to operate, secure and improve the service for you, as described in our Privacy Policy. We do not use your User Content to train AI models, our own or our providers’.
You agree not to submit content that is unlawful, that infringes someone else’s rights, or that has no educational purpose. We may decline to process content we cannot handle technically.
Conversations with the AI coach are subject to automated safety checks. If a situation of distress or serious danger is detected — including thoughts of suicide or self-harm, violence or abuse at home, sexual assault, or harassment — the app displays a help message with a helpline appropriate to the situation and to your country, and may pause the conversation. In the United States that includes the 988 Suicide & Crisis Lifeline (call or text 988), the National Domestic Violence Hotline (1-800-799-7233) and the RAINN National Sexual Assault Hotline (1-800-656-4673). Certain data is processed in that case, as described in our Privacy Policy.
Wilgo is an educational service. It is not an emergency service and it is not a medical, mental-health or crisis-counseling service. If you or someone else is in immediate danger, call 911.
A significant part of Wilgo runs on artificial intelligence.
8.1 Which features use AI. The AI coach; grading of written answers and photographed exercises, and the comments that go with it; generation of study material — lessons, revision sheets, flashcards, quizzes, study plans, simplified summaries, illustrations, podcasts and videos; personalized tracking — level estimates, recommendations and progress reviews; audio playback of questions (synthetic voice) and voice dictation. The current list, and the model providers used, are shown in the app under Settings → AI & transparency.
8.2 AI-generated study material is identified as such. Study material generated by these features — lessons, revision sheets, flashcards, quizzes, study plans, summaries, illustrations, podcasts and videos — is marked in the app as AI-generated. All of the features listed in §8.1 run on AI, whether or not a particular screen carries that mark, and Settings → AI & transparency shows the current list.
8.3 No guarantee of accuracy. AI systems can produce incomplete, imprecise or wrong answers, including when they sound confident. Accordingly:
8.4 Reporting a bad answer. Any generated content can be reported from the app using the report button, or by writing to contact@wilgo.ai. Reports are reviewed by the Wilgo team.
8.5 Human review. Authorized members of the Wilgo team may review generated content and coach conversations for quality and safety purposes, as described in our Privacy Policy.
8.6 Academic integrity. You agree to use the AI features to learn. It is your responsibility to follow your school’s rules on the use of AI in homework, assessments and exams.
Installing and using Wilgo grants you no ownership rights. Except for User Content as described in Section 7, all content in Wilgo — text, images, exercises, corrections, lessons, podcasts, graphics, logos and software — belongs to Bongoway S.A.S. or its licensors and is protected by intellectual property laws.
We grant you a personal, non-exclusive, non-transferable, revocable license to use the app for as long as you have an account, for your own educational use. You may not copy, modify, publish, distribute or create derivative works from our content without our prior written permission.
If you send us ideas or suggestions, we may use them without restriction or compensation.
Wilgo relies on third-party services, including Apple, Google and Stripe. Your use of the app is also subject to the applicable app store’s terms, and a purchase made on our website is also subject to the payment processor’s terms.
Apple. These Terms are between you and Wilgo, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
We provide the service on an ongoing basis but do not promise uninterrupted availability. We may modify, suspend or discontinue features, and we may interrupt access for maintenance or security reasons.
You may stop using Wilgo and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. If we terminate a paid Plan other than for your breach, we will refund the unused portion of the current period.
Sections 9, 10, 13, 14 and 17 survive termination.
Disclaimer. To the fullest extent permitted by law, Wilgo is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, secure or error-free, or that content — including AI-generated content — will be accurate or reliable. We do not warrant any particular academic result, grade, score or exam outcome.
Limitation of liability. To the fullest extent permitted by law, Wilgo and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or loss of goodwill, arising out of or relating to your use of the service, on any theory of liability, even if we have been advised of the possibility of those damages.
Cap. To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
What this does not limit. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence, or a consumer’s non-waivable statutory rights. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
Indemnity. You agree to indemnify and hold Wilgo harmless from claims, damages and reasonable legal fees arising from your breach of these Terms or your misuse of the service, except to the extent caused by us. Where a parent or legal guardian has accepted these Terms on behalf of a minor, this obligation applies to that parent or guardian as well.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO HAVE A JURY TRIAL, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.
14.1 Informal resolution first. Before starting an arbitration, you agree to contact us at contact@wilgo.ai with a short written description of the dispute, what you want, and your account email, and to give us 60 days to try to resolve it. We will do the same before starting an arbitration against you. This step is a condition to starting arbitration, and the applicable statute of limitations is tolled while it runs.
14.2 Agreement to arbitrate. If we cannot resolve the dispute informally, you and Wilgo agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. This agreement is governed by the Federal Arbitration Act.
14.3 Exceptions. Either of us may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive relief in court to protect intellectual property rights. Nothing here prevents you from reporting a matter to a government agency.
14.4 Class-action and jury waiver. You and Wilgo each waive the right to a jury trial and the right to participate in a class, collective, consolidated or representative action. The arbitrator may award relief only in favor of the individual party seeking it and only to the extent needed by that party’s individual claim. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the rest of this Section 14 will still apply.
14.5 Procedure. Arbitration will be conducted by a single arbitrator. The seat is Wilmington, Delaware; hearings will be held by telephone or video conference unless the arbitrator determines an in-person hearing is necessary, in which case it will take place in the U.S. federal judicial district where you live. Where you are a consumer, we will pay the AAA filing, administration and arbitrator fees to the extent they exceed what you would pay to file in court, except for claims the arbitrator finds frivolous.
14.6 Coordinated filings. If 25 or more similar claims are filed against us by or with the assistance of the same counsel, the claims will be batched in groups of no more than 50 for the purpose of fee payment and appointment of arbitrators, and the parties will cooperate with the AAA to administer them efficiently.
14.7 Your right to opt out. You may opt out of this arbitration agreement by emailing contact@wilgo.ai with the subject line “Arbitration Opt-Out”, your name and your account email, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not affect your use of Wilgo.
14.8 If arbitration does not apply. If Section 14.2 is unenforceable, or if you opt out, disputes will be brought exclusively in the state or federal courts located in Delaware, and you and Wilgo consent to personal jurisdiction there — subject to any mandatory right you have as a consumer to bring suit where you live.
14.9 Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and by applicable U.S. federal law. Nothing in this section deprives you of the protection of mandatory consumer-protection rules of the state where you live. These Terms are written in English, which is the controlling language.
14.10 Minors and their parents. Where a parent or legal guardian has accepted these Terms on behalf of a minor, this Section 14 applies to that parent or guardian as well as to the minor. Nothing in this Section is intended to bind a person who has not accepted these Terms.
We may update these Terms. If we make a material change, we will notify you in the app, by email, or by another appropriate means before it takes effect, and — where required by state app-store laws — through the applicable app store. Continuing to use Wilgo after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the service and delete your account. Changes to the price, the credit budget or the terms of a paid Plan are governed by §5.11.
If you believe content available through Wilgo infringes your copyright, send a notice under 17 U.S.C. §512(c) to our designated agent — Bongoway S.A.S., Attn: Copyright Agent, 68 rue Saint-Sabin, 75011 Paris, France, contact@wilgo.ai — including: your signature; identification of the work; identification of the material and where it is located; your contact details; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act.
We remove or disable access to material that is the subject of a valid notice. We maintain and reasonably implement a policy providing for the termination, in appropriate circumstances, of the accounts of users who are repeat infringers.
Privacy. Our handling of personal information is described in the Wilgo Privacy Policy (United States), available in the app and at wilgo.ai/privacy_us.
California users. Under California Civil Code §1789.3, users of California may report a complaint to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.
Severability. If a provision is held unenforceable, the rest remains in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Entire agreement. These Terms, together with the Privacy Policy and any terms shown at the point of purchase, are the entire agreement between you and Wilgo about the service.
Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control.
Export and sanctions. You represent that you are not located in a country subject to a U.S. embargo and are not on a U.S. government restricted-party list.
Contact. contact@wilgo.ai — Bongoway S.A.S., 68 rue Saint-Sabin, 75011 Paris, France.
Bongoway S.A.S. — RCS Paris 942 678 723 — 68 rue Saint-Sabin, 75011 Paris, France — contact@wilgo.ai